If your KrillPay app gets stuck on a page with a red dot, it may be due to multiple unsuccessful KYC verification attempts. This is a rare occurrence that can sometimes cause the app to freeze.
To resolve this issue, please complete the following steps:
- Log into your account
- Click on Send Money
- Click on Get Started
- This should open the page for you to begin your KYC verification.
Note: If the white blank page appears again, log out of the app, and repeat the process from step 1. This should resolve the issue.
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